FAQ
It is possible to reserve clothes only when placing an order on our website. If you failed to pay for the order, we will contact you to confirm and pay for it. The order will be booked for you within 24 hours.
You can always return the product within 14 calendar days of receiving the order. Along with the items, you must send the settlement document (cashier's receipt or its copy) and a self-filled return application (you receive this application together with the order). The product to be returned must be new in the original packaging, have a marketable appearance, no smell and traces of use (presence of tags, labels, etc.).
More detailed information on our website in the Exchanges and Returns section: https://jul.ua/en/exchange-and-return
You can always exchange the product within 14 calendar days from the moment of receiving the order. Exchanges are only available if the amount of the new order is the same as the price of the item being returned. Exchange with additional payments or partial refund is not possible. However, you can always return the item and place a new order.
The product that is returned for exchange must be new in the original packaging, have a commercial appearance, no smell and traces of use (presence of tags, labels, etc.).
More detailed information on our website in the Exchanges and Returns section: https://jul.ua/en/exchange-and-return
The following goods cannot be exchanged/returned: hosiery, gloves, underwear, perfume and cosmetic products.
Yes, we ship worldwide except russia, belarus, eritrea, DPRK, syria, india. Deliveries are made by UkrPoshta and DHL services. You can place an order on our jul.ua website. Delivery from UAH 665: Delivery and Payment
Delivery across Ukraine is carried out according to the tariffs of the logistics company "Nova Poshta". Delivery is carried out within two to three working days from the moment of ordering.
International delivery by "UkrPoshta" from UAH 665 and "DHL" from UAH 2,000. Average delivery times of UkrPoshta range from 20 to 30 days, DHL – 14 days.
Yes, you can pick up your order yourself from our showroom every day from 10:00 a.m. to 8:00 p.m., having previously placed an order on the website and agreed with the manager on the date of receiving the order. It is also possible to send an order for a taxi around Kyiv from our showroom. Taxi is paid by the Client.
You can view two size charts: with body measurements and with product measurements. They are presented in every product.
- our showroom at the address of Kyiv, st. Mechnikova, 6 (together with the beauty space G.Bar) - from 10 a.m. to 8 p.m.
- our showroom at the address of Lviv, st. Fedorovycha, 29 - from 10 a.m. to 8 p.m.
- our showroom at the address of Odesa, st. Kanatna, 27/1 - from 11 a.m. to 8 p.m.
- our JUL corner on the third floor of the department store TSUM at the address of Kyiv, str. Khreschatyk, 38 - from 10 a.m. to 10 p.m.
- in the corner of Zaliznaya Kramnytsia at the address: Kyiv city, the lobby of the Central Railway Station
- in the TVOЇ showroom at the address: Chernivtsi city, str. Schiller, 5
- in the YiYi showroom at the address: Odesa city, str. Gretska, 26/28
- in the Yasochka showroom at the address: Lutsk city, pr. Voli, 8
- E-mail – hello@jul.ua
- Telegram – +38 (068) 177 11 99
- Instagram – @jul.com.ua
Please note that the certificate is non-exchangeable and non-refundable.
More detailed information on our website in the section “Gift Certificates”: https://jul.ua/uk/podarunkovi-sertyfikaty/
If you received an item with a defect, please write us all the details about the defect and attach a photo of the item. After that, we will be able to replace the product with a new one or issue a refund.
Refunds are made after we receive your package and the manager notifies you about it with an additional message. When receiving a return, we make sure to check the clothes! If the product meets the specified return conditions and all tags are present, the refund will be made within 3 working days. We transfer all data to the financial department and the funds are automatically returned to the card from which the payment was made on the site through the LiqPay/Apple Pay/Google Pay system and the same, if the payment was made with full bank details.
We try to convey the real appearance of all products in the photos on Instagram and on the website as accurately as possible. However, sometimes there may be a slight difference in color display, as different electronic devices may transmit color differently.
We pack all orders in white paper with a sticker and treat the package with our signature perfume. We can also include a gift card if you are ordering a gift. Please indicate your wishes regarding the packaging of your order in the comments when placing the order. We also have separate packaging for cashmere items and sets - branded bags.
Yes, the assortment in the online store and showroom may differ, and not all items are in stock. For accurate information before trying on, we recommend contacting our managers. You can contact us here:
E-mail - hello@jul.ua
Telegram - +38 (068) 177 11 99
Instagram - @jul.com.ua
If the product is returned due to product damage on the part of the brand, the return shipping is paid by the seller (brand). If the product is returned in a situation where the product has the proper appearance, but the size/color, etc., did not suit you, the return/exchange shipping is paid by the buyer (client).
No, we do not have a loyalty system. You can find all discounted products in the Sale section.
Write to our managers, please, and they will quickly help complete the order. You can also write to us in Instagram direct and we will place your order there.
You can contact us here:
E-mail – hello@jul.ua
Telegram – +38 (068) 177 11 99
Instagram – @jul.com.ua
Managers process orders from 9:00 a.m. to 6:00 p.m. However, it is possible to place an order 24/7 on our jul.ua website.
